Hotel Receptionist

Responsibilities and Duties

• Knows and applies arrivals and departures procedure, and all other procedures of the department.
• Verifies that all daily arrivals will have the scheduled room at the appointed time. Checks if there are any pending arrivals or departures and report to FOM
• Knows the opening hours of all departments, all amenities and facilities provided by the hotel, and occasional events (live music evenings, Cyprus nights etc)
• Knows the nearest available transport locally, and between cities, attractions or any major events. He always has in availability, maps and information material for guest’s service.
• Receives information from the previous shift. Delivers pending duties and responsibilities and informs the next shift.
• Checks the cash float.
• Controls the lighting and music in the reception area.
• Checks for any pending repairs and reports to F.O.M. If detection of any damages is not rectified, transfers to Maintenance report of the day.
• Remains up to date with the exchange rate, the weather forecast and ensures that there are brochures for the guests.
• Is informed of the general availability of room types available for the day, in order to sell, or upgrade rooms, in a way to maximize the average room rate.
• Issues all departure invoices of the day. Checks through the invoice before presenting to guests.
• Ensures workplace is always clean and tidy.
• Keep both logbooks updated:
o Incident
o “Day to day”
• Is well familiar with the Hotel policies and procedures, and the physical layout of its premises Is knowledgeable to the emergency procedures.
• Carries out any additional relevant duties assigned

Competencies

• Pleasant Personality
• Positive Attitude
• Problem Solving
• Teamworking & Communication Skills
• Active Listening & Flexibility
• High personal hygiene standards

Qualifications and Educational Background

• Diploma from a Hotel School, or experience in a relative position.
• Knowledge of health and safety regulations

Languages

Greek - A2

English - C1

Any other European language (Advantage/Optional) - B1