Hotel Receptionist Supervisor

cover
logo

Hotel Receptionist Supervisor

  • 1 Κενή Θέση
  • 324 Προβολές

Προσφορά μισθού

Ελκυστικό

Περιγραφή θέσης εργασίας

To organize, and smoothly operate the Front office department procedures, in relation to conditions of check in– check out and stay of customers. A timely response to issues concerning customer service in all levels.

Responsibilities and Duties

• Supervises and participates in activities of receptionists in selling, registering, and assigning rooms to incoming guests.
• Effectively deals with all level of employees in the hotel, judges, coordinates and take decisions with high degree of common sense and attain the best possible job performance
• Ensures arrivals and departures procedure and all other procedures of the department.
• Verifies that all daily arrivals will have the scheduled room at the appointed time. Checks if there are any pending arrivals or departures and report to FOM
• Knows the opening hours of all departments, all amenities and facilities provided by the hotel, and occasional events (live music evenings, Cyprus nights etc)
• Knows the nearest available transport locally and between cities, attractions and any major events. Always has in availability, maps and information material for guests service.
• Receives information from the previous shift. Delivers pending duties and responsibilities and informs the next shift.
• Checks the cash float.
• Checks for any pending repairs and reports to F.O.M. If detection of damages is not rectified, transfers to Maintenance report of the day.
• Remains up to date with the exchange rate, the weather forecast and ensures that there are brochures for the guests.
• Is informed of the general availability of room types available for the day, in order to sell, or upgrade rooms, in a way to maximize the average room rate.
• Issues all departure invoices of the day and checks before presenting to guests.
• Is well familiar with the Hotel policies and procedures, and the physical layout of its premises Is knowledgeable to the emergency procedures.
• Keep both logbooks updated:
o Incident
o “Day to day”
• Attend meetings and trainings as directed
• Carries out any additional duties assigned to him by the management.

Competencies

• Pleasant Personality
• Positive Attitude
• Problem Solving
• Teamworking & Communication Skills
• Active Listening & Flexibility
• High personal hygiene standards

Qualifications and Educational Background

• Diploma / degree from a Hotel School
• Computer Literature (Knowledge of PMS)
• Knowledge of health and safety regulations

Languages

Greek - A2

English - C1

Any other language (Advantage/Optional) - B1

Σχετικές Θέσεις Εργασίας

Pool Attendant

C KITE ZONE

Λάρνακα,

Ελκυστικό

Εκδόθηκε: πριν 9 μήνες

Λεμεσός,

Ελκυστικό

Εκδόθηκε: πριν 9 μήνες