Hotel Receptionist Supervisor

Responsibilities and Duties

• Supervises and participates in activities of receptionists in selling, registering, and assigning rooms to incoming guests.
• Effectively deals with all level of employees in the hotel, judges, coordinates and take decisions with high degree of common sense and attain the best possible job performance
• Ensures arrivals and departures procedure and all other procedures of the department.
• Verifies that all daily arrivals will have the scheduled room at the appointed time. Checks if there are any pending arrivals or departures and report to FOM
• Knows the opening hours of all departments, all amenities and facilities provided by the hotel, and occasional events (live music evenings, Cyprus nights etc)
• Knows the nearest available transport locally and between cities, attractions and any major events. Always has in availability, maps and information material for guests service.
• Receives information from the previous shift. Delivers pending duties and responsibilities and informs the next shift.
• Checks the cash float.
• Checks for any pending repairs and reports to F.O.M. If detection of damages is not rectified, transfers to Maintenance report of the day.
• Remains up to date with the exchange rate, the weather forecast and ensures that there are brochures for the guests.
• Is informed of the general availability of room types available for the day, in order to sell, or upgrade rooms, in a way to maximize the average room rate.
• Issues all departure invoices of the day and checks before presenting to guests.
• Is well familiar with the Hotel policies and procedures, and the physical layout of its premises Is knowledgeable to the emergency procedures.
• Keep both logbooks updated:
o Incident
o “Day to day”
• Attend meetings and trainings as directed
• Carries out any additional duties assigned to him by the management.

Competencies

• Pleasant Personality
• Positive Attitude
• Problem Solving
• Teamworking & Communication Skills
• Active Listening & Flexibility
• High personal hygiene standards

Qualifications and Educational Background

• Diploma / degree from a Hotel School
• Computer Literature (Knowledge of PMS)
• Knowledge of health and safety regulations

Languages

Greek - A2

English - C1

Any other language (Advantage/Optional) - B1