Executive Housekeeper

Responsibilities and Duties

● Must be ready to welcome customers, as the person of responsibility for all the areas.
● Collaborates with the General Manager and makes budget proposals of the department in relation to equipment and staffing.
● Ensure that all staff report for duty punctually and maintains a clean and smart at all times.
● Maintain the highest levels of personal hygiene, cleanliness and appearance, and follow health and safety rules. They should be a Leader and a professional figure.
● Schedules a weekly program for all department staff, supervises the annual leave and staff’s days off.
● During their absences schedule replacement ensuring that everything works smoothly (security, telephones, technical etc.)
● Trains staff and have overall responsibility so that all department staff is able to respond to the completion of all works in accordance with the standards.
● Participates at the weekly management meeting contributing to the smooth operation of the hotel.
● Verifies that all daily arrivals will have the scheduled room at the appointed time.
● Maintains a logbook recording unusual incidents, guest comments, occurrences or complaints.
● Approves and confirms reservations through travel agents, as well as cases of individual or group bookings and handles overbooking.
● Plans the allocation of rooms and in case of overbooking arranges accommodation at another tourist complex, superior or at least the same category.
● Participates in a tour of educational groups visiting the hotel. Keeps in touch with local representatives of Travel Agents and liaises with customers to ensure a good stay.
● In the case of a low occupancy period, the General Manager shall be informed and together they shall decide a strategy change and take measures in order to increase bookings.
● Is well familiar with the Hotel policies, procedures, and the physical layout of its premises, and is knowledgeable to the emergency procedures.
● Must carry out any additional duties assigned by the management.

Competencies

● Active listening
● Effective communication skills
● Team spirit
● Flexibility to work in shifts
● Coordination
● Excellent Time Management & Awareness
● Able to lead a team

Qualifications and Educational Background

● Diploma / Bachelor/ Master from a Hotel School
● Management and Leadership skills
● At least 3 years of experience in a relative position
● Computer literacy (PMS software, excel, word)
● Excellent knowledge of the Health and Safety regulations

Languages

Greek - C1

English - C1

Russian, German & French - Considered as an extra qualification