Spa Therapist

Responsibilities and Duties

• Performs a professional service according to standard with attention to detail and in a prompt timely manner.
• Advises guests of treatments and products available at the spa. Assists in promoting spa & body care products to guests and offer full product knowledge.
• Ensures all treatment rooms are fully set up before beginning a treatment according to standards and procedures.
• Communicates through appropriate channels any guest related matters, products or equipment needs, technical, service requests, etc.
• Assists in keeping accurate written records of treatments and products used in view of repeat guests.
• Ensures all standards are met and maintained using checklists.
• Is knowledgeable with facilities, activities, equipment, services, and other pertinent information so that you provide guest with accurate information.
• Oversees the set-up, order and cleanliness following the departmental standards of all facilities and all areas.
• Reports all complaints from customers to the Supervisor.
• Knows and applies the safety rules, emergency and environmental policy of the hotel.
• Performs any other duties as and when requested by the Supervisor.

Competencies

• Positive Attitude & Patience
• Communication & Active Listening
• Attention to detail
• Personal Hygiene & Cleanliness
• Time Management & Coordination

Qualifications and Educational Background

• Certification in Physiotherapy or spa therapist’s certification from approved body
• Knowledge of proper massage therapy methods
• Previous experience as a Fitness Instructor will be consider as an extra qualification
• Certification in CPR and First Aid preferred
• Excellent communication and interpersonal skills

Languages

English - B2

Any other language (extra qualification) - A2/B1