Head Waiter

Responsibilities and Duties

● Replaces the Restaurants Manager when the latter is off duty and acts as a direct supervisor for all activities.
● Holds responsibility for the supervision of the service and is able to make ad hoc staff changes during the working day to relieve pressure.
● Supervise the efficient operation of the department, ensuring that the agreed standards of performance are achieved.
● Reports directly to the Head of anything happening in the division, and that has happened in his absence.
● Maintains the highest levels of personal hygiene, cleanliness, and appearance. Ensures that staff are always neat and correctly wear their uniforms.
● Ensures that all necessary duties for the pre-preparation for the service are efficiently carried out.
● Ensures that adequate lighting and temperature conditions are provided for the customers’ comfort.
● Welcome the clients and accompany them to their table.
● Responsible for presenting the menu to the customer, and have knowledge of its content in detail, same as beverages-wine, and explain them in a professional manner.
● Takes orders, serves, and supervises the proper execution of the service from subordinates.
● Monitors the progress of the execution of the orders given to the kitchen and makes sure that orders are executed quickly and correctly.
● Ensures that customers enjoy their meal during service.
● Ensures that the same high level of service is given to all customers without exception.
● Ensures that specific requests in food service are met within reasonable limits and in consultation with the kitchen.
● Handle with skill and courtesy questions, complaints either major or minor of customers. in case of a serious incident to inform his Superior as soon as possible.
● Whenever asked, they must count stocks, conducted each end of the month or as per hotel policy.
● Must be familiar with the Hotel policies and procedures, and its premises. Are knowledgeable about the quality systems and the emergency procedures.
● Performs any other related duties and authorities that may be assigned by the management of the company.
● Empties beer kegs.
● Sorts and counts linen, takes them to the laundry, collects clean linen and other items from the storeroom, kitchen etc., necessary for the daily operation.
● Must be familiar with the Hotel policies and procedures, and its premises. Are knowledgeable about the quality systems and the emergency procedures.

Competencies

● Management and Leadership
● Organizational & Time Management
● Communication & Active Listening
● Team Working & Empathy

Qualifications and Educational Background

● Higher Diploma or equivalent from a Hotel School
● Excellent knowledge of the Health & Safety and Food Hygiene requirements
● Good command of Greek and English language
● Any other European language is a plus
● 2 years of previous experience as a Head Waiter preferable

Languages

Greek - B2

English - A2