Waiter/Server

Responsibilities and Duties

● Maintains the highest levels of personal hygiene, cleanliness, and appearance, and follows health and safety rules.
● Maintains working areas and utensils always clean before and after work. Is scholastic with mise en place
● Knows and applies the general rules of the service, and those who apply in this hotel.
● Performs the functions of the Department based on written procedures, the instructions of Restaurant Manager the hygiene and hotel policies
● Is polite and always willing to serve customers.
● Wipes tables, seats, and replaces tablecloths. Sets tables according to policy standards. Empties and carries dishes and other tableware to kitchens for cleaning.
● Welcomes the clients and accompanies them to their table. Particular attention to people with disabilities must be given.
● Presents the menu(s) to the customer, possess knowledge of its content, and can explain and promote them in a professional manner.
● Takes orders, serves and supervises the proper execution of the service from subordinates.
● Monitors the progress of the execution of the order given to the kitchen, and make sure that orders are executed quickly and correctly.
● Asks periodically, during the service of food and beverages, if customers enjoy their meal.
● Handles with skill and courtesy: questions, complaints and issues of customers. Iin case of a serious incident, inform the Head of Division as soon as possible.
● Handles billing machines, takes bills to customers, collects money, and gives change..
● is well familiar with the Hotel policies and procedures, and its premises. Is knowledgeable to the quality systems and the emergency procedures
● Performs any other related duties and authorities that may be assigned by the management of the company.

Competencies

● Organisational & Time Management
● Communication & Active Listening
● Team Working & Empathy

Qualifications and Educational Background

● High school diploma; food safety training
● Knowledge of any other European language is a plus
● Holder of a certification of a Food and Beverage school or Bartending skills is a plus
● Experience of a minimum 1 year in hotel or restaurant as an assistant waiter or waiter is a plus

Languages

English - A2

Greek (if applicable) - B1